Case Study: Network Operations Centre (NOC) Services
A network operations centre managed by Horn IT can free your business from worries about downtime and outages, without requiring major overhead for hiring and training. Our experts monitor your systems around the clock, every day of the year, so that when your day is over you can be sure you’re still covered. The following is a case study describing the services Horn has provided to one of our many NOC services clients to transform their data accountability.
A provincial regulatory body for utilities in Ontario.
Due to staffing constraints, the organization’s essential network and applications infrastructure was monitored only during business hours (Monday to Friday, 8 a.m. to 4 pm.). The cost of hiring dedicated, around-the-clock technical support would have been prohibitive, but the organization was government mandated to have 24/7 uptime for their systems.
Horn IT was hired to perform remote monitoring of all systems during periods of no coverage (4 p.m. to 8 a.m. Monday to Friday, and 24×7 on weekends) becoming the company’s network operations centre. Horn staff provide daily reports on activities during this monitored period to ensure that daytime support staff are aware of all network activity and can demonstrate compliance with mandated monitoring protocols. Horn also provides patching services and status updates as required.
In the event of an outage or disruption during Horn monitored hours, our support team documents and escalates the issue either to the client’s on-call support team, or our own experts as needed. Regular daytime staff at the client receive ticket reports for any issues and can log all activities that have occurred, regardless of who is providing coverage at any given time.
With 24×7 monitoring and reporting from Horn, the client rarely experiences downtime and is never caught in a moment without coverage or crisis response. The client is now able to meet their government mandate requirements, and their team has the peace of mind of knowing that when they arrive into the office each morning, they are walking into a managed environment, instead of a potential disaster.